Terms and Conditions

Introduction and License

Spin Galaxy is operated under the license of the Kahnawake Gaming Commission (KGC). Our services include online pokies and other real-money gambling offerings available to users in New Zealand and other jurisdictions that permit such activities. By using our platform, you agree to comply with these Terms and Conditions, which govern your access to and use of our services.

Eligibility

To use Spin Galaxy, you must be at least 18 years old. Users from jurisdictions where online gambling is prohibited or restricted are not permitted to access our services. It is your responsibility to ensure compliance with local laws before participating in our offerings. Spin Galaxy reserves the right to verify age and jurisdictional eligibility at any time.

Account Rules

You are allowed to create only one account with Spin Galaxy. It is your responsibility to maintain the confidentiality of your account information, including your password. If you suspect any unauthorized access to your account, you must notify the support team immediately. Failure to comply with these rules may result in account suspension or closure. KYC (Know Your Customer) verification is mandatory to ensure compliance with regulatory obligations. You must provide accurate information during registration and verification.

Deposits and Withdrawals

Deposits to your account can be made using various payment methods accepted by Spin Galaxy. All transactions are subject to processing times as outlined on our website. You must complete KYC verification before initiating any withdrawals. Withdrawal requests may take several business days to process, depending on the payment method chosen. Spin Galaxy complies with AML (Anti-Money Laundering) regulations and reserves the right to request additional documentation before processing withdrawals.

Prohibited Activities

The following activities are strictly prohibited on Spin Galaxy:

• Cheating or attempting to manipulate any game outcome.
• Engaging in fraudulent activities, including identity theft or account falsification.
• Abuse of bonuses or promotions, including creating multiple accounts to exploit offers.
• Using automated systems or bots to participate in games or interact with the platform.
• Exploiting system errors or glitches for financial gain.

Any violation of these rules may lead to account suspension or termination, and potential legal action will be taken against offenders.

Limitation of Liability and Termination

Spin Galaxy reserves the right to suspend, restrict, or permanently close your account if we believe you have violated these Terms and Conditions, regulatory requirements, or engaged in suspicious activity. You acknowledge that Spin Galaxy shall not be liable for any loss or damage resulting from such actions.

Bonus Terms and General Promotional Conditions

Bonuses and promotions are subject to specific terms that will be outlined at the time of the offer. All bonuses must be claimed in accordance with the outlined conditions, including wagering requirements. Spin Galaxy reserves the right to amend or withdraw bonuses at any time without prior notice.

Fair Play and Game Integrity Rules

Spin Galaxy is committed to maintaining the integrity of its games. All online pokies and other offerings are regularly tested for fairness and compliance with applicable regulations. Players are expected to engage in fair play, and any attempts to manipulate the results will result in account termination.

Fraud Prevention and Security Monitoring

Spin Galaxy employs robust security measures to protect user data and prevent fraudulent activities. We monitor all transactions and gameplay for suspicious behavior. Users are encouraged to report any concerns regarding security or fraudulent activities to our support team.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, players are encouraged to contact the support team for resolution. If the issue is not resolved satisfactorily, players can escalate the matter to the Kahnawake Gaming Commission for further investigation. All disputes will be handled in accordance with applicable laws and regulations.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of New Zealand. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in New Zealand.

Responsible Gambling Measures and User Protection Tools

Spin Galaxy is dedicated to promoting responsible gambling. We provide various tools and resources to help users manage their gambling activities, including deposit limits, self-exclusion options, and access to support organizations. It is crucial for players, including Kiwis, to gamble responsibly and seek help if they feel their gambling is becoming a problem.

By using Spin Galaxy, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.